The encounter view showed an uppercase "Transcript" / "Conversation record" label and "Start the conversation — <bot> is on stage above." before any message. Both repeat what the screen already shows, so they are removed. Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01Vyov34VJPqjo6YgiGHnuEL